Welcome to RJEC
Your interactive guide to becoming operational as a Virtual Assistant. Takes ~8 minutes.
Official Visual Guide
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Businesses
LTS, J&M Storage, and RJEC
VM + Color Accounts
Security protocols you must follow
Comms + Daily Workflow
Chat tools, 5-min rule, Google Voice
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Businesses
While we operate several businesses, these are the primary ones you’ll be working with during onboarding..
Lab Testing Solutions
PRIMARYlabtestingsolutions.com
Drug testing & background screening for HR, healthcare & legal clients. No contracts, same prices since 2011, 12,000+ collection sites nationwide.
Your primary focus
J&M Mini Storage
SECONDARYjmministorage.com
24/7 self-storage, car wash & U-Haul partner in Watkinsville, GA (Athens/UGA area). Units, detailing, moving support.
Your secondary duties
RJ Employer Consulting
CORErjemployerconsulting.com
The central administrative core of the portfolio, operating since 2011 as a licensed business advisory, payroll, human resources, and tax consulting practice. It advises businesses on tax-efficient strategies and helps minimize corporate liabilities.
Visit siteThe Client
Who you work for and how to collaborate.
Prerit Patel
Owner-Operator · Multi-entity businesses
Controls systems across J&M Mini Storage & Car Wash and Lab Testing Solutions. Based in the Atlanta / Watkinsville area. Builds remote operations and compliance systems.
LinkedIn profileDirect with management
Scheduling, hourly targets, and operational proposals are finalized directly with management.
Text-first communication
Prefer text/Google Voice for day-to-day. Keep interactions professional and documented.
Act with ownership
You represent the brands. Be accurate, escalate early, and never overpromise.
Virtual Infrastructure & Security
VM access + color-coded accounts.
Virtual Machine (VM) Access
All work is performed inside a secure Virtual Machine. You will download the required desktop application to access the virtual workspace. Never work outside the VM for company tasks.
Color-Coded Accounts
Red Account
General day-to-day operations
Yellow Account
Primary focus
Blue Account
Secondary focus
System Privacy Rule
Never disclose specific internal account credentials. Do not speak account names (Red / Yellow / Blue) aloud in calls or public channels.
Communication Standards
Channels, etiquette, and the 5-minute rule.
Strict Attendance
Be online 5 minutes before shift
You must be logged in and ready 5 minutes prior to your scheduled start time to ensure punctuality.
Channels
Google Chat
Primary for daily files, resources, team collaboration & questions.
Restricted to urgent / emergency matters or critical direct tasks only.
Google Voice
All day-to-day customer calls & SMS. Never use personal number.
Message Etiquette
Acknowledge group messages with a thumbs-up emoji reaction. Keeps channels clean and confirms receipt without clutter.
The 5-Minute Rule
If you are stuck on a task or question for ~5 minutes of focused effort, stop and ask for help in Google Chat (or the designated help space). Do not leave customers waiting in silence. Inform them you are checking with a specialist if needed.
Brand Focus & Daily Workflows
Priorities, scripting style, and AI tools.
Drive Lab Testing Solutions
Cold-call prospective clients and provide customer service for product offerings (including GX Slim and lab/DNA testing related sales). This is your main operational priority.
Storage / Tenant Calls
Incoming storage or facility calls are rare. Forward messages or details directly to the dedicated Regional Manager. Do not attempt complex storage resolutions yourself unless instructed.
Google Voice + Text-First
Use Google Voice for all customer telephony. Prefer text/SMS where possible for clear documentation.
Flexible Scripting
Once familiar with products/services, develop personalized conversational call flows. Avoid reading rigid scripts word-for-word.
AI-Enhanced Workflow
Use tools such as Google Gemini, Grok, or similar to optimize daily tasks, research, and response drafting. Always verify accuracy before sending to clients.
Admin & Time Management
Logging, payroll, and agreements.
Manual Task Logging
No automated mouse/tracking software is used.
Document all daily tasks and progress in the designated Google Sheet. This is your official record of work completed.
Stripe Payroll Integration
Payment system setup required
Connect a standard bank account (not online-only / fintech-only accounts) to the designated Stripe payment system for payroll.
Contracts & Agreements
Finalize with management
Scheduling, hourly targets, and operational proposals are completed directly with management. Ensure all documents are signed and returned promptly.
You’re ready!
You’ve completed the RJEC Virtual Assistant onboarding core. Bookmark this page for quick reference.
Quick Recap
Questions? Message your lead in Google Chat.